Service Management

Today, optimal service delivery performance must be part of any organization’s key objectives if they want to retain customer loyalty, repeat purchasing and a positive word-of-mouth reputation. Our dynamic Planning & Scheduling Optimization (PSO) software helps organizations better manage their field resources resulting in improved customer satisfaction, increased productivity and better adherence to customer commitments. Using AI and a range of sophisticated algorithms the dynamic scheduling engine solves extremely large scheduling problems with multiple constraints in seconds. The system continuously analyzes real-time data, considering a huge number of parameters including job location, traffic, technician availability and skills, the parts and tools they are carrying, interdependent tasks, SLAs and the relative value of each job. At its core, our software enables businesses to increase profit, reduce costs and ensure service level agreement (SLA) compliance

Field Service Management (FSM) has always been complicated—and expectations are always rising.  Operations are increasingly multifaceted, with the growing use of sensors generating data in unprecedented volumes, offering new possibilities for our service processes and business models. Customers also want to engage more, on their own terms, and expect to do that using the device and channel that suits them, with wide-ranging self-service options. Our best-in-class Field Service  Management solution helps you join the dots and covers the entire, end-to-end service life cycle so you can deliver exceptional service to every customer, every time.  Using data-driven smart management and optimizing all processes and customer interactions, our FSM software lets you maximize operational efficiency, increase revenue, reduce costs and achieve exceptional customer satisfaction. Combining powerful real-time reporting and embedded IoT capabilities, we offer the most complete connected field service software on the market.  It is a stand alone solution that can be used with the rest of the IFS suite of business solutions, or used on its own by companies using other ERP/CRM solutions including SAP, Oracle, Microsoft Dynamics, Infor, Salesforce, and others. 

Mobile is one of the most critical elements of the field service process. It is
the tool that field engineers use every minute of every working day. This why we have focused on mobile application over the recent years. Our layered architecture enables updates to be deployed in a seamless manner,
which lowers risk and provides customers access to new innovations early. At
IFS, we want to further innovate and eradicate the need for customizations by
continuing to enhance our core offering and by providing unrivaled capability
and tooling to configure the solution to your needs. You can now empower your field teams by giving them an easy to use, easy to learn system that works on any device and provides powerful functionality such as: locating parts, placing orders, employee collaboration and providing quotations to empower field technicians. Our enhanced synchronization engine to ensure technicians can work regardless of connectivity. 

Reverse logistics is one of the most demanding business disciplines and is becoming a more central part of the business model and is more important for revenue generation than ever before. Companies still face challenges and gaps in their reverse logistics processes. We take into account the entire reverse logistics value chain and make sure to streamline all the steps in order to improve customer satisfaction and ensure profitable service operations. We help you manage all reverse logistics business processes from Return Material Authorizations (RMA) for advance exchange and repair return to receiving, routing, repairing, packaging, shipping and billing. With our software you have 100% visibility into your service repair process, the ability to track items, get automated alerts, manage your entire spare parts inventory and field locations. With good reverse logistics software you can also enjoy better warranty and contract management, and faster, more automated invoicing.