Services

Based on your business needs and goals, Eqeep examines and offers professional advice on the infrastructure and installation method that will best suit your organization.

As a trusted gold partner of IFS, we make use of proven IFS tooling. From initial consultation to the setup and installation of the desired (cloud) infrastructure, all the way to the implementation and maintenance of the IFS business software; we make sure your organization has a solid foundation to stay ahead in your business.

To mitigate against risk, we perform regular security check-ups and risk analyses. If any issues are identified, we can advise, optimize, and take the necessary actions to resolve any risk areas, whether those arise from the infrastructure, database(s), application(s), and user(s).

Over time your business needs and processes will change, whether through expansion or because of new business models. Software solutions should therefore accommodate and support your business goals and not hinder its growth.

We, therefore, advise periodical management meetings to discuss relevant developments regarding partnership, strategy, and activities.

The result of which will highlight if any changes need to be made, how they will benefit your organization (technical or business), and what activities need to be carried out.

We provide a professional on-boarding service that allows us to deliver upon the agreed-upon service levels. To successfully offer our monitoring, support, and maintenance services we need to establish a direct and secured connection with the respective environment.

Our on-boarding includes knowledge transfer on the design/definition of the architecture as well as explaining how to make a secure connection. We also discuss the setting up, testing, and delivery of the (VPN) connections.

Our Service Desk is your one-stop-shop for handling all your support and maintenance related issues. We empower your team by delivering exceptional service experiences and ensure your team gets the help they need. We manage and register all requests and delivered services in our Service Desk portal and provide you with a monthly report. Whether requests are within or out of the scope of the Service Level Agreement, our priority is ensuring your team and applications always stay up and running efficiently and effectively.

Even if the (cloud) infrastructure and applications are carefully chosen, installed, and implemented as best as possible, the real live availability and uptime are partly dependent on the rapid identification and resolution of possible technical risks and challenges.

Eqeep diligently monitors the IFS software and third-party applications using standard available tooling. This service includes resolving potential issues related to the performance and availability of the monitored components. A solution may possibly involve additional costs for the customer. 

These services are charged at a fixed monthly rate for a pre-defined number of hours per month plus, if applicable, the additional time spent on a time/material basis.

It can happen that within your (support) organization there is limited knowledge about certain parts of a solution or application. That’s why we offer our customers application or 3rd party software support on a subscription basis or on-demand.

Our experienced Service Desk provides your team with the assurance and knowledge you need to continue solving any application-related problem.

Sometimes it can be more effective and efficient to use skilled and experienced professionals to support your organization in the daily use of a solution, application, or for building knowledge and experience.

For example, in the preparation and delivery of optimization projects. Eqeep can support your organization with highly seasoned professionals, either on a temporary or on a permanent basis.

These services can either be charged on a fixed monthly fee or on a time/material basis.

Even after successful completion of a project, over time there may be a need for optimizations to support new and/or changing business needs and processes.

To keep pace with changing business processes and needs, this service enables and supports the optimization of IFS application software and third-party solutions as needed.

Based on a project definition signed by both parties, which includes at least the deliverables, schedule, and resourcing, a Statement of Work or Change Request is created; including the financial terms.

These services are charged bases on a time/material basis unless agreed upon otherwise.

Functional and technical needs, requirements, and solutions may evolve and change over time. To keep pace with all these developments and to continue to benefit from the IFS application software and other (supporting) tooling, optimizations may be required over time.

Based on a project definition signed by both parties, including deliverables, schedule, and resources, a Statement of Work or Change Request will be prepared, including financial terms.

These services will be charged on a time/material basis unless otherwise agreed.

In addition to providing software and solutions, Eqeep also supports customers with key and end-user training so they can successfully use our software solutions.

Delivering training in a way that is useful to the participants requires knowledge, experience, skills, and tools. In collaboration with the customer, the needs are examined and the objectives and resources of the trainings are defined and determined.

In some cases, the right support for a business process cannot be found within the standard set of functionalities or by using an add-on.

After a thorough evaluation of all possible solutions, the conclusion may be that only a custom solution provides the desired solution. Only when Eqeep is authorized by IFS to provide customization in the IFS application software will this service be offered.

Based on a project definition signed by both parties, which includes at least the deliverables, schedule, and resourcing, a Statement of Work or Change Request will be prepared; including the financial terms.

Even if the (cloud) infrastructure and applications are carefully chosen, installed, and implemented as best as possible, the real live availability and uptime are partly dependent on the rapid identification and resolution of possible technical risks and challenges.

Eqeep diligently monitors the IFS software and third-party applications using standard available tooling. This service includes resolving potential issues related to the performance and availability of the monitored components.

A solution may possibly involve additional costs for the customer.  These services are charged at a fixed monthly rate for a pre-defined number of hours per month plus, if applicable, the additional time spent on a time/material basis.

Software is always developing and improving, this also applies to operating systems and application- and database software.

This can include functional or technical enhancements, optimizations, patches, or bug fixes. Eqeep can provide these services on request or as part of a monthly plan ensuring your IFS Application software is optimized, secure, and up to date.

Sometimes software vendors choose to discontinue old and outdated software in return for newer and better versions. Eqeep can ensure you always have the latest and best software that benefits your business.

Each software vendor has its own way of delivering new modules, versions, etc. In the case of IFS, the delivery is supported by using a build environment. This environment is the core for all future IFS cloud software upgrades.

As of 2021, the customer is responsible for the availability and maintenance of this environment. For example, when an update needs to be delivered, IFS will subsequently open this environment to prepare for the delivery.

This is currently a transition process that must be managed carefully and responsibly. The customer is usually responsible for the management and availability of the basic configuration (build) of the application and database.

However, Eqeep can support this process on behalf of the customer. This service includes professional maintenance of this environment, according to latest IFS standards.

Most customers themselves often know best what their needs and requirements are with regard to optimizations. But in many cases, it is still valuable to discuss possible optimizations with external experts before making decisions and choices in this regard.

As the most experienced system integrator for IFS in the Netherlands, Eqeep is more than happy to assist your company with decisions concerning technical optimizations of the IFS Application software, (cloud) infrastructure, or with the deployment of any other relevant and new software components.

In some cases, the right support for a business process cannot be found within the standard set of functionalities due to changing needs and requirements.

However, any solution that is found outside the standard set should not only be an excellent functional fit but must also be professionally and reliably integrated into the overall set of tools and applications.

This on-demand service includes the support and consultancy of evaluation processes regarding integration tooling and add-ons related to the IFS application software. In most cases, this will involve third parties.

Depending on the degree of self-sufficiency of an organization, there may be a need for functional and technical support and maintenance of the (cloud) infrastructure, the application, and data software.

We offer support and maintenance on all the delivered services and components, whether onsite, remote, on request, or on a regular basis in the day-to-day support.

This includes but is not limited to: optimizations of IFS software, system configurations, settings, authorizations, documents, reports, and lobbies.