Support services 24/7

At Eqeep we want your business to focus on doing what it does best, so with Eqeep Managed Services we make sure you don’t have to worry about managing your IFS Apps or FSM environment. You will benefit from having the full support and expertise from our consultants who take care of the technical management, and in cooperation with our partners we can offer you a fully hosted environment. Whether in a private, Azure or Oracle cloud, we always look for a suitable solution that matches your specific needs. With Eqeep Managed Services we take care of any incidents or IFS change requests. We can empower you with our 24/7 support services from our highly skilled service desk, or via on-site consultancy. Get in touch with one of our experts to explore how we can elevate your business.

  • Highly skilled service desk experts
  • Technical & Functional application management
  • Hosting solutions

Complete & Worry-free IFS Applications management

Functional Application management

Our skilled service desk is there for you to solve 2nd and 3rd line incidents, or make changes to the existing application based on your needs. And whether you opt for a service agreement with SLA that is fully customized, or for a ticket on which you purchase a number of hours of support in advance, you can always expect an expert level support. We empower and enable your users to do what they do best and keep them satisfied.

Technical Application management

Together with our partners we provide you with full support for your existing IFS environment. This starts with setting up a monitoring system, on both application and database level. But we can also install Oracle patches, IFS updates and bug fixes. And we will also ensure smooth information exchange with your current infrastructure manager. We do everything to provide you with a stable platform where your employees can work efficiently and effectively.

Hosting solutions

Eqeep Managed Services allows you to keep everything in the cloud so you don't have to worry about maintaining your own servers. Together with our partners, we offer a range of cloud options, ranging from a private, Azure or Oracle cloud. We manage the complete cloud infrastructure, monitoring and maintenance and make sure you have the latest update installed. Whether that is the OS, the database or the application. Our Service Desk acts as a single point of contact in all cases. Simple and well-managed. With our monthly reports we keep you informed about the hosted environment.

Eqeep as your partner in digital transformation

“We help companies increase their competitive advantage, by analyzing, organizing and simplifying their value chain through digital transformation. With our customer and solution focused approach we enable our customers to achieve their business goals.”

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Why people and companies choose for us

At Eqeep we pride ourselves on maintaining a close customer relationship, its what our company is built upon. Together with our customers we face business and industry challenges and only settle for the best possible results. Our powerful software solutions give our customers the flexibility and power to take control of their business processes. Throughout the entire implementation process our expert consultants support your organization, whether it be operational or strategic.

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Applikon Biotechnology – Eqeep

Applikon Biotechnology is a Dutch manufacturer of bioreactor systems. It develops, produces and supplies systems for both research and manufacturing purposes. As a fast-growing company, it is facing an increase in market wishes and requests. Which and what type of people can support key- and end-users? And how would these requests be handled?
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Emergya Wind Technologies (EWT) – Eqeep

Emergya is a global oriented company that designs and produces wind turbines. It was using IFS Applications, version 8.2 for several years until aninvolvement of the user community within the company. The configured functionality of IFS Applications was not used as intended until the company decided to take another approach to optimize IFS Applications.
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Optronica – Eqeep

Optronica Service BV is an independent service organization which focuses on ophthalmic equipment, among which lasers, microscopes and diagnostic equipment. Optronica faced the challenge on maintaining medical equipment in accordance to the strict guidelines on the usage of medical devices from health care authorities. Optronica chose IFS Application as its ultimate solution.
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TEAM UK – Eqeep

Team UK is the global leader in minimizing equipment and asset downtime and maximizing performance by providing critical services to its customers. It deploys conventional to highly specialized inspection, condition assessment, maintenance and repair services. In 2014, the company merged with the American TEAM and make the first important step working with the IFS installation.
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